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| Support Service > Dynamic Enterprise Support |
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VPN Dynamics offers comprehensive support for security products for those tasked with managing and deploying Check Point ™, Nokia™, and other VPN solutions in your network. VPN Dynamics offers complete and comprehensive support at affordable prices. Experienced security representatives are dedicated to providing you with superior service.
The Dynamic Enterprise Support program is designed to provide a single number to call dedicated technical support representatives. Customers experience expert assistance and resolution for their security products.
Key Benefits: |
- Single point for contact, with dedicated representatives
- Quarterly firewall health check, and security logs review upon request
- Yearly training for firewall administrators
- Better Value
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Dynamic Enterprise Support features:
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- 9 AM to 5 PM (PST) weekday support for all issues, 24x7 options available beginning June 2004
- 24x7x365 support immediately available for critical issues, such as hardware failures, or substantial performance issues. Maintenance support available 24x7 by appointment.
- Yearly training for firewall administrators at any of VPN Dynamics' nationwide training locations
- VPN installation and setup
- Setting up VPN tunnels between heterogeneous VPN devices (such as Check Point™, Juniper/NetScreen™, Sonic Wall™)
- Debugging and diagnosis of routing issues
- Vulnerability assessment and scans (optional)
- Firewall backup and recovery services (optional)Handling of software subscriptions and firmware updates (optional)
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