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| Support Service > Check Point & Nokia Support |
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This support offering is geared for companies with existing Check Point firewalls and would like to get Technical support, assistance and an additional level of insurance. Check Point/Nokia Support provides technical support for 1 full year.
Highlights of Check Point/Nokia Support include: |
- Direct phone and email access to Checkpoint certified (CSSA, CCSE, CCSE+) technical specialists for all Check Point problems
- A guarantee that each issue will be assigned to an agent within one hour of receipt with a maximum 4 hour response time
- Bug reporting, documentation clarification and technical guidance during normal business hours, Monday through Friday 8am- 6pm PST, Saturday 10am-1pm PST
- Issues will be resolved promptly and escalated to respective vendors in case of new bugs and will be followed up until resolved
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| Quarterly review of firewall policies and configurations after a prescheduled appointment. |
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